Legal & Privacy

Privacy Policy

Last updated: September 2026

Welcome to TownFolk - Traders. We are committed to protecting your personal information and your right to privacy. If you have questions or concerns about this policy, please contact us at support@townfolk.com.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our products, or when you make a purchase:

Personal Identification: Full name, email address, contact phone number.
Shipping & Billing Details: Delivery address, pin code, state, city, and country.
Account Credentials: Username and securely encrypted password hashes.
Order History: Details of items purchased, transactional timestamps, and payment statuses.

2. How We Use Your Information

We use the information we collect for legitimate business purposes including:

To fulfill, dispatch, and manage orders, payments, and delivery tracking.
To send transaction alerts, invoice confirmations, and order updates via email and SMS.
To provide customer support and respond to product queries or return requests.
To safeguard our store against unauthorized transactions and cyber threats.

3. Payment Security Guarantee

We do not store your complete credit card numbers, CVV codes, or net banking passwords on our local databases. All online card, UPI, and net banking transactions are processed through encrypted, PCI-DSS compliant third-party payment gateways (such as Razorpay).

4. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking technologies to retain your shopping cart items, remember your login session, and analyze website traffic for speed and performance optimization. You can instruct your browser to refuse cookies, though some store features may be disabled.

5. Third-Party Sharing

We only share data with essential third parties necessary to provide our services, such as:

Logistics Partners: Courier companies responsible for doorstep delivery.
Payment Processors: Certified gateways processing authorized transactions.
Legal Obligations: Compliance with valid legal subpoenas or law enforcement requests.

6. Your Rights & Choices

You have the right to access, rectify, or request the deletion of your personal account data at any time. You can review and update your account details by visiting My Account or contacting our data protection team.