Customer Care

Returns, Exchange & Refund Policy

Hassle-free 7-day return guarantee for our customers.

At TownFolk - Traders, your satisfaction is our top priority. We want you to love everything you order. If you aren't completely satisfied, we're here to help.

1. 7-Day Hassle-Free Returns

We offer a straightforward 7-day return window starting from the day your package is marked as delivered by our courier partner.

2. Eligibility for Return or Exchange

To qualify for a return or replacement:

The item must be unused, unwashed, and in the same pristine condition as received.
All original price tags, brand packaging, dust covers, and accessories must remain intact.
Items purchased during clearance blowout sales with explicit "Final Sale" notations may not be eligible for returns unless defective.

3. How to Initiate a Return

Log in to your account and navigate to My Account > Orders, or email our support desk at support@townfolk.com with your Order ID.
Select the item you wish to return and provide a brief reason (with photos if damaged/defective).
Our team will approve the request and schedule a courier pickup from your delivery address within 2-3 business days.

4. Refund Processing Timelines

Once the returned item reaches our quality inspection center and is verified:

Prepaid Payments (UPI, Cards, NetBanking): The refund will be initiated to your original payment source within 5 to 7 business days.
Cash on Delivery (COD) Orders: The refund will be transferred directly to your bank account via NEFT/UPI or credited as Townfolk Store Wallet Balance, as per your preference.

5. Order Cancellation Policy

You can cancel an order free of charge before it is packed and dispatched from our warehouse by visiting My Account or contacting customer support immediately. Once an order is in transit, it cannot be canceled directly, but you can refuse delivery or initiate a return upon receipt.